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3-Minute Reframe

"Workplace feedback expert" —Harvard Business Review. I'm a professor at Penn State on a mission to build feedback literacy for all. Nearly 10,000 students in my poetry class. 2,000+ leaders attended my feedback webinar with Harvard. Each week, 3MR offers a reframe to help you live with more clarity and courage.

Featured Post

👀 First Look at The Feedback Deck

It's here! Well, the pre-production version... which is not nearly as polished as the final version coming this November. Still, after many videos referring to it I thought you'd appreciate this sneak peek. For those new around here: The Feedback Deck is 50 evidence-based feedback cards designed to help you improve in whatever matters most to you, whether that's your work or your most important relationships. $29. Boxed The Feedback Deck. Available in November. Unboxed Seeing it for the first...

This week's reframe is about understanding our reactive agreement and disagreement patterns. Click to watch on YouTube Episode Transcript The Receiving Feedback Fallback card states, "You do not need to immediately agree or disagree when you get challenging feedback. You only need to acknowledge receiving it." And the card invites you to memorize what's called the feedback fallback phrase. It's a neutral phrase for when you feel stunned, something like, "I need some time to process that. Can...

This week's reframe is about building the courage and strategy to go get the feedback you need. Click to watch on YouTube Episode Transcript The Seeking Feedback Courage card states, "Our nervous system may try to protect us from difficult feedback. Noticing that and staying present with it can take self-awareness and courage." And the card invites you to practice what's called the mantra, which you can do by, before sending a specific feedback request, taking a breath, reflecting on your...

This week's reframe is about using empathy to reduce anxiety. Click to watch on YouTube Episode Transcript The Giving Feedback Permission card states: "Unsolicited feedback can cause defensiveness. In a private setting, ask for permission to share it first. This can create a safer environment." And the card invites you to use what's called the opener, which you can do by saying something like, "I have some observations that might help you do X. Are you open to receiving them? If so, is now a...

This week's reframe is about how to counter a common barrier of adopting feedback. Click to watch on YouTube Episode Transcript The Using Feedback Experiment card states, "You may have spent years building the behavior that feedback is asking you to change. Treat each attempt at change as a form of practice." And the card invites you to try what's called the low stakes pilot, which you can do by trying the new behavior in a low stakes, safe environment, then asking yourself, "What happened?...

This week's reframe explores the body-mind dynamic. Click to watch on YouTube Episode Transcript The Processing Feedback Immerse card states, "Difficult feedback may cause your palms to sweat, your chest to tighten, or your stomach to drop. Those reactions hold information you can learn from." And the card invites you to practice what's called the dive, which you can do by bringing the feedback to mind, noticing whether a feeling arises in your body, and if so, going beyond the surface by...

This week's reframe covers the Instinct card from the Receiving Feedback suit. Click here to watch on YouTube Episode Transcript The Receiving Feedback Instinct card states: "Difficult feedback can activate a stress response that may limit how you take in information. Self-judgment can then amplify this response.” And the card invites you to practice what's called the reset, which you can do by, when receiving feedback, supporting your sense of internal safety by regulating your breath or...

This week's reframe covers the Seeking Feedback Awareness card. Click here to watch the video on YouTube Episode Transcript The Seeking Feedback awareness card states, "We can't improve what we're not aware of. Seeking feedback can illuminate the gaps between our intent and our impact." And the card invites you to practice what's called the impact check, which you can do by finding someone you admire, someone who has actually observed you in a skill you want to improve, and asking them,...

This week's reframe is about feedback literacy, and my path to it. Click play to watch on YouTube Episode Transcript When I was training as a mixed martial artist, feedback was how I got better a coach or training partners, pointing out how I telegraph my jab, or showing me a better way to set up a triangle choke. When I was writing poetry and essays, it was an editor marking up a draft or seeing readers in a workshop furrow their brows in confusion. Deadlifts, public speaking, meditation,...

This week's reframe is about how your bad habits today may have been a good habit... for a past you. Click play to watch on YouTube Episode Transcript In 2013, I was living in Thailand and went on my first meditation retreat. It was about an hour outside of Bangkok, and the first few days broke me physically. Here I was in my athletic prime years of martial arts, three professional fights, and I couldn't sit cross-legged for more than an hour without my hips and back feeling like they were on...